Seminar Description:
In a time when so much emphasis is put on engaging your customers through social media, businesses must strive to find a balance between this new age approach to communicating with your customer and with how you view and take care of the customer standing in front of you.
 
To get to the service culture you know will benefit your business or workplace, you have to shift your focus and start to look at yourself through the eyes of the customer.
 
Join our half-day day workshop to learn how to establish your own personal vision for giving great service and create a strategy to make it happen.
 
At our workshop, facilitator Kelly Deagle will lead participants through a process of self-discovery about what really constitutes great service.
 
In just one half-day you will learn:
-          The 4-Key principles of giving great service: Service, Attitude, Consistency & Teamwork
-          How to build a step-by-step plan to reach your own personal standard and potential
-          How to influence the way your company views the service experience
-          How to analyze and measure your own success in sales and service
 
Customer service is a high calling...be proud of what you do and do it well!
 
Facilitator Description:

Facilitator: Kelly Deagle, The Retail Connection